# Twilio

Connecting Twilio to PYLO, what it brings and how to tell it is working.

Twilio connects to PYLO so that:

- Dials, pickups and talk time per rep, counted from the call log, so an SDR stops typing them.
- Speed to lead in seconds, from a lead arriving to the first dial to their number.
- Connect rate, dials per booked call and talk time per booked call.

## Connecting

Twilio connects by a token from your account you paste into PYLO. Open Settings, then Integrations, then Twilio.

| You provide | Where to find it |
|---|---|
| Account SID | On the Twilio Console home page, under Account Info. |
| Auth token | Beside the Account SID on the Twilio Console home page. PYLO only reads with it. |

## What PYLO reads

- Outbound calls, with when they started, how long they lasted and how they ended
- Which rep dialled, from a Voice SDK identity that is their email, or a number that is theirs alone

It does not read:

- Voicemail, unless answering machine detection is on for the call; without it a voicemail counts as connected
- Which rep dialled when every rep shares one caller id and no Voice SDK identity
- Recordings, which Twilio keeps as a separate resource PYLO does not read yet

Twilio's own documentation: https://www.twilio.com/docs/iam/api/account