Marketing
Community
Whether customers join your Circle or Skool community after they buy, and which paying customers have stopped showing up.
Community tracks what happens after a sale in your Circle or Skool community. It shows how many new customers joined, how many have gone quiet, and which customers are still paying but no longer showing up. Those are the people to reach before they stop paying.
Who can open it
Owners and admins, because the page names customers. Anyone else who opens it is told it is for owners and admins.
The figures need a community tool connected: Circle directly, or Skool through Zapier. See Circle and Skool. If community activity is not yet switched on, the page says so. PYLO switches this on for your workspace.
Choosing a period
Set Deals from and to, then click Show. The page opens on the last 90 days. The period decides which customers are counted, by when their deal happened.
Customers from deals in this period
The section shows how many customers joined your community and how many members have gone quiet. What each figure counts is in What the figures mean, at the end of this page.
Skool does not report whether members are active, so Skool members count towards joining only. Only Circle members are in the gone quiet figure.
Still paying, gone quiet
This section looks at customers from the last year, whatever period you picked above. It lists customers who have gone quiet or left the community but whose latest successful payment came after they were last seen. For each one you see their name (linked to their lead page), which tool they are quiet on or have left, when they were last seen and when they last paid.
The At risk figure is explained with the others at the end of this page. The page also counts customers who went quiet and have made no payment since.
When nobody fits, it says "Nobody right now."
Common questions
Why is a Skool customer never shown as at risk? Skool gives PYLO no activity figures, so PYLO cannot tell whether a Skool member has gone quiet.
Why does a figure say it cannot be shown? A share with nothing to divide by, for example no members on a tool that reports activity, is not shown as a percentage.
A lead's own community status also appears on their lead page.
What the figures mean
Each explanation below is generated from PYLO's metric registry, the same source Ask PYLO and Claude quote from, so the docs and their answers always agree.
Customers from deals in this period
Customers
Leads with a live call in the period whose outcome closed, took a deposit or started a payment plan. A lead counts once.
- Shown to: owners and admins.
Customers who joined the community
Of those, customers a connected community tool (Circle, or Skool through Zapier) knows as a member.
- Shown to: owners and admins.
Customers joining the community
Customers who joined the community, over customers.
- Counts: Customers who joined, out of Customers.
- Shown to: owners and admins.
Members with activity figures
Customers who joined on a tool that reports activity (Circle). Skool gives none, so its members are not here.
- Shown to: owners and admins.
Members gone quiet
Of those, members not seen for 14 days or more, never seen since joining 14 or more days ago, or no longer members.
- Shown to: owners and admins.
Members going quiet
Members gone quiet, over members on a tool that reports activity.
- Counts: Members gone quiet, out of Members with activity figures.
- Shown to: owners and admins.
Still paying, gone quiet
Members with activity figures
Customers who joined on a tool that reports activity (Circle). Skool gives none, so its members are not here.
- Shown to: owners and admins.
Customers at risk
Customers gone quiet or gone in the community whose latest succeeded payment came after they were last seen. Still paying, no longer showing up: the churn leading indicator.
- Shown to: owners and admins.
Customers at risk
Customers still paying and gone quiet in the community, over customers on a tool that reports activity.
- Counts: Customers at risk, out of Members with activity figures.
- Shown to: owners and admins.